The New England Shelter for Homeless Veterans is a place where caring is reflected in the way we serve our clients. Our clients come from very difficult circumstances and our staff’s understanding of the challenges they face is essential to our mutual success. Contributing to the preservation or restoration of dignity and self-esteem for veterans at risk are core services provided by all of our employees. Courtesy, kindness, patience and understanding will help to assure our clients that they are respected and safe at the Shelter.

The New England Shelter for Homeless Veterans is the nation's largest provider of services to homeless veterans. Through a vast array of services dealing with such diagnosis as PTSD, substance abuse and chronic homelessness, the Shelter, with its educational, training and outreach programs, helps over 2,000 veterans a year obtain the skills necessary to become independent citizens in today's workforce.

We have listed here on this page our available employment opportunities. If you feel that you have the qualifications necessary to fulfill any of these positions, we invite you to send us a cover letter, along with a copy of your resume. We thank you for your interest in helping to assist the veterans we serve.

Position Title: Case Manager

Department: Clinical Services/Case management

Full-time Exemption: ( x ) exempt ( ) non-exempt

Supervisor: Director, Case Management Department

Supervises Position (if applicable): · NA

Job Summary:
· Work with a team of clinical case managers providing case management and benefits counseling to a homeless veteran population.

Responsibilities:
· Assess potential clients for the program.
· Provide case management services to a caseload of Veterans.
· Develop treatment plans and treatment plan reviews with goal of transitioning to permanent or other appropriate housing.
· Manage crisis situations with caseload and with other shelter clients as needed.
· Provide referrals and follow-up to appropriate collateral services.
· Assist clients with increasing or stabilizing their income via public assistance, SSI/SSDI, training/employment,
· Maintain appropriate client records and database information for annual reporting.
· Perform other duties as assigned by Program Manager.

Other skills/experience necessary:
· Licensed Mental Health Counselor or Social Worker with a Masters Degree.
· Previous experience with chronic mental illness, substance abuse, frail elderly, and/ or homeless population preferred.
· Ability to be flexible and comfortable with a multi-cultural, multi-problem population.

Department: Clinical Services

Exemption: (x) exempt ( ) non-exempt

Supervisor: Vice President of Client Services

Job Summary:
· Manage case management department
· Provide clinical and managerial supervision of MSWs and LCSWs
· Provide case management and supportive mental health counseling to a homeless population, including post-incarcerated veterans
· Serve as a senior manager in the Client Services Department

Responsibilities:
· Manage a staff of case managers, including filling vacant positions, conducting performance reviews, and providing career development guidance
· Assess and enroll potential clients for the post-incarcerated program
· Provide supportive counseling and pre-employment assistance to post-incarcerated clients, assisting with re-entry and mental health issues and maintenance of sobriety
· Develop treatment plans and treatment plan reviews with goal of transitioning to permanent or other appropriate housing
· Manage crisis situations with caseload and with other shelter clients as needed
· Provide referrals to appropriate collateral services
· Assist clients with increasing or stabilizing their income via public assistance, SSI/SSDI, training/employment.
· Maintain appropriate client records and database information for grant reporting
· Provide clinical supervision to MSWs and LCSWs preparing for independent licensure
· Perform other duties as assigned by VP of Client Services.

Other skills/experience necessary:
· Must be a Licensed Independent Social Worker (LICSW)
· Previous staff management experience required
· Previous experience with post-incarcerated populations preferred; experience with chronic mental illness, substance abuse and/or homeless population preferred
· Ability to be flexible and comfortable with a multi-cultural, multi-problem population

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(617) 371-1771

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