GREETINGS OF THE HOLIDAY SEASON, 2007…

Tis the season to celebrate the year fast coming to a close and to celebrate the holidays that our diverse backgrounds hold dear.

We look forward to the activities at the New England Shelter for Homeless Veterans that occur this month, including a festive dinner with Santa Claus, along with gifts from our Adopt- A-Vet program that many of you contributed to, and which are so greatly enjoyed and appreciated by our clients. Live music, a raffle, along with a major desert event sponsored by Mike and Nancy Solomon, who together with volunteer assistance from the Clarendon Hill Tenants Association, help round out the monthly events.

The generosity both of material goods and of spirit contributed by so many are heart warming not only in December but all through the year. And, are very much appreciated by us all.

Fund raising is always challenging for our Development Team led by Jim Kraus, V.P. and we hope that folks will think of us when planning their year end giving again this year. The web site www.neshv.org suggests some ways to donate. Charlene Pontbriand is the Chair of our Board Development Committee and brings her years of professional development experience to the task as well.


A continued interest by the media has given the Shelter an even wider exposure. Please refer to our video advisories section on the website at: http://www.neshv.org/neshvmediaadvisories.html to reference some of these reports. Each of them help us to promote our “story” and attract a broader ranger of potential donors.

Thanks goes out to all who contributed to our efforts this year. Please look for our Annual Report which will appear on this website in the next few weeks with more details.

AND …

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere!

HAPPY HOLIDAYS !!!!!!!!!

Laurence D. Fitzmaurice
President and CEO


THANKSGIVING 2007 …

Again we have the opportunity to reflect on things that we can be thankful for even if we have experienced otherwise troubling circumstances.

Veterans' Day also gives us a time to pause and be thankful for all veterans past, present and future, in war and in peace, those who are part of the fabric of keeping secure what we sometimes take for granted.

One of our Directors, Joseph Albanese, Captain, U.S.N., is a qualified "Seabee" Combat Warfare Specialist. In 1992, Joe was recognized by the First Naval Construction Brigade as the Reserve Naval Construction Force Company Commander of the Year. He just returned from a tour in support of Operation Iraqi Freedom and Operation Enduring Freedom leading the 22nd Naval Construction Regiment (Forward) as Commander Task Group 56.2, Naval Expeditionary Combat Forces Command in Kuwait. To read a full biography report on Captain Albanese, please click here:

We are all proud of him and grateful that he has returned safely to his family, friends and coworkers at Commodore Builders where he is founder, President and CEO.

On Tuesday, November 8th the NESHV held its 5th annual "Leave No One Behind" dinner and silent auction at Boston's Seaport Hotel. We have opened up a special page on our website, where you have the opportunity to view highlights of the evening. To view the page, please click here:

Our sincere thanks goes out to all who contributed to our efforts this year. Please look for our Annual Report which will appear on this website in the next few weeks with more details.

AND…

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere!

Laurence D. Fitzmaurice
President and CEO




And, neither can the New England Shelter for Homeless Veterans.

Our budget of approximately $6 million per year requires the best efforts of our Development Department led by Jim Kraus and his able staff, our Grants Manager Karen Friedland and all of our Shelter board, staff and benefactors.

On November 6, 2007 we will be hosting our 5th Annual “Leave No One Behind” Dinner and Silent Auction at the Seaport Hotel. This event is a significant fund raiser for us and a gala evening.

The guest speaker this year will be Nate Fick, bestselling author of One Bullet Away …The making of a Marine Officer. He will be introduced by Tom Kelley, Secretary of the Massachusetts Department of Veterans Services and Medal of Honor Recipient. Boston TV anchor Chet Curtis is the MC for the evening. Some surprise guests will round out the program.

Corporate sponsors help make this evening possible and, as of this writing, our Gold Level sponsors are as follows: Arbella Insurance Co.; Atlantic Charter Insurance Co.; Bank of Canton, Blue Cross Blue Shield of MA; Boston Guild of Oenophilists; Harvard Pilgrim Health Care; Liberty Mutual; Quincy Mutual; Safety Insurance; Sallop & Weisman; SBLI and the Winifred & William O’Reilly Foundation.

Several hundred guests are expected and tickets are available by calling Karl See at (617) 371-1729. Please sign up early for this grand evening of support for our formerly homeless veterans now living here and in honor of all veterans in this upcoming Veterans’ Day month of November.

HOPE TO SEE YOU THERE !!!!


We strive to perform in such a way as to maintain your confidence and trust.


Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere!

The Shelter has produced an informational / promotional video which can be accessed on the homepage. I hope that you enjoy it.



Laurence D. Fitzmaurice
President and CEO


Post Traumatic Stress Disorder, as it applies to Veterans, is very much in the national news and discussed at national and regional symposia. PTSD comes in various shapes and sizes and is not a “one size fits all” disorder. The National Institute of Mental Health broadly defines it as
"...an anxiety disorder that can develop after exposure to a terrifying event or ordeal in which grave physical harm occurred or was threatened. Traumatic events that may trigger PTSD include violent personal assaults, natural or human-caused disasters, accidents, or military combat.”

We already have programs in place to deal with PTSD and are planning to make these programs even more robust with the anticipated new homeless population caused by returning Iraq and Afghanistan Veterans who may have PTSD and other underlying diagnoses.

The New England Shelter for Homeless Veterans is a transitional facility who’s Mission is to accept clean and sober Veterans, with proper discharge papers, and to provide services and programs designed to return them to the greater community with dignity, jobs and independent housing.

The Shelter does, indeed, provide all of these necessary services but, while we treat clinically, we do not treat medically. Medical treatment, including the prescription of drugs, is done by the medical staff of the U.S. Veterans Administration, Boston Healthcare for the Homeless, New England College of Optometry, and other “pro bono” medical staff specializing in dentistry and podiatry. They operate out of our medically equipped facility and at outside hospitals.

These professionals provide a very necessary component of our total “continuum of care” suite of client services under the direction of Dr. Dennis Upper, who is our Vice President of Client Services and a Clinical Psychologist. He is responsible for assuring that proper medical services are made available to our clients, and is also responsible for managing our trained staff of licensed clinician caseworkers.

Dr. Dodd is a clinical psychologist and Instructor in Psychology in the Department of Psychiatry at Harvard Medical School. He is a published expert on PTSD among combat Veterans.

We strive to perform in such a way as to maintain your confidence and trust.

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere!

The Shelter has produced an informational / promotional video which can be accessed on the homepage. I hope that you enjoy it.


Laurence D. Fitzmaurice
President and CEO


Two major Special Needs grants were received from the Veterans Administration. One provides special needs services to chronically mental ill clients in collaboration with the Bedford VA. The other provides special needs services to frail elderly clients in collaboration with the VA Boston Health Care System.

Cost-effective programs are needed to assist homeless veterans with severe and persistent mental illness in their transition from shelters to community living utilizing a time-limited adaptation of intensive case management which has been shown to significantly reduce recurrent homelessness among people with chronic mental illness.

In the case of the frail elderly, services are based on a visiting nurse/home healthcare model, similar to the services which elderly patients might receive in an assisted-living facility. These services include the evaluation of their healthcare, mental health, substance abuse, and psychological needs as part of the Shelter’s comprehensive intake, assessment, and stabilization process. This results in the development of an individualized service plan designed to provide transition to the next most appropriate setting. For those who are unable to make the transition, they will be referred to the Shelter’s Intensive Case Management Program, which identifies and addresses barriers to successful transition.

Dennis Upper, PhD and Clinical Psychologist, assisted by our caseworkers and the VA, are responsible for this program.

I was the guest of Lt. General Frances Wilson, USMC for the Evening Parade at Marine Barracks, Washington, DC recently. General Wilson is the only woman three star general in the Marine Corps. A great evening. Oorah!

Please see our website www.neshv.org for various ways to make a contribution. We strive to perform in such a way as to maintain your confidence and trust.

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere!

The Shelter has produced an informational / promotional video which can be accessed on the homepage. I hope that you enjoy it.


Laurence D. Fitzmaurice
President and CEO


The New England Shelter for Homeless veterans completed the 2007 fiscal year in June with a positive bottom line. This is a cause for celebration which follows several such results in the recent past. For this, we owe a debt of gratitude to our staff and to our Board. We also thank our generous contributors and volunteers who donate time, effort, money, and goods and services which contribute greatly to making our mission and financial goals each year.

Our 5th annual Leave No One Behind dinner plans are shaping up nicely and our keynote speaker will be Nathaniel Fick. Nate is the author of the New York Times bestseller One Bullet Away … The making of a Marine officer. He will be introduced by Thomas Kelley, Secretary of the Massachusetts Department of Veterans’ Services. Tom is a recipient of the Medal of Honor. Chet Curtis will again be the MC for the evening. Lt. Colonel, select, Todd “Rhino” Tomko, USMC will be our singer with his very dynamic style.

Jim Kraus, Development VP, and I attended a concert with our wives and visited with and were entertained by John McDermott of the famed “Irish Tenors”. John has been and continues to be a supporter of the Shelter.

For those who haven’t seen our recent spotlights on staff, you can find them in recent editions of my monthly letters archived on the links below.

Please see our website www.neshv.org for various ways to make a contribution. We strive to perform in such a way as to maintain your confidence and trust.

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere!

The Shelter has produced an informational / promotional video which can be accessed on the homepage. I hope that you enjoy it.

HAPPY AND SAFE FOURTH OF JULY !!


Laurence D. Fitzmaurice
President and CEO


All hands on Deck - June 2007

This month we turn to the men of the Shelter, those who are responsible for overseeing the efficient and orderly operations of the berthing areas where the Shelter clients are housed, so as to provide you with insight as to a common day as experienced by our Shelter clients.

As a veteran’s shelter, we follow a quasi-regimented military protocol which allows our clients to enter into an environment that is familiar to them in terms of their own military background, but not confining in terms of strict military discipline. The structure that is provided here is one that is comfortable and non-threatening, making it easier for our clients to assimilate into the other programs necessary to help them move on back to independent living.

A large majority of clients entering the Shelter come for a variety of reasons, some with emotional and or psychological problems, others dealing with substance abuse and addiction, and some others with financial problems. While the reasons for entry may vary, a common bond of shared military experience helps to provide stability and comfort in a structured environment that is common to all our veterans.

Terminology familiar to all veterans are employed in our facility. For instance, each floor is referred to in the naval tradition as a “deck.” Each deck has an Executive Officer known as an “XO” and four Lieutenants, all of whom report to the Commanding Officer of the deck, Jesse Coy, who serves as the Client Liaison for the Shelter, making sure that everything on deck runs efficiently.

Together with his XO’s and Lieutenants, Jesse is responsible for making sure that everything on the deck runs smoothly by enforcing the rules of the house, safety, cleaning and sanitation. Jesse and his team also facilitate the needs of the clients as pertains to other departments. In addition, both the XO’s and Lieutenants assist Jesse in being his eyes and ears when he is not physically present. Regular routines involve the handling of daily paperwork, including assignment of deck duties, request for services and disciplinary actions.

The day begins when clients are awakened at 0600, followed by early chow until 0700. Decks are then cleared with the exception of clients who have medical reasons for remaining in bed, as well as those responsible for cleaning and sanitizing the decks. Lunch is from 1200 to 1300 hours and decks then reopen for all hands at 1500 hours, at which time clients can perform personal duties such as laundry, showers, homework and personal recreation time. Dinner is from 1700 – 1800 hours. Lights out in the berthing area at 2100 hours and curfew is at 2300 hours.

All shelter clients are required to volunteer four hours per week and perform other mandatory duties ensuring the smooth running of the facility. Deck Duties involve cleaning; KP or Kitchen Patrol, which involves cleaning dishes, pots and pans. On deck security monitors the decks, elevators, and security stations throughout the day. This coordinated effort by all our hands helps to ensure the safety, security and well-being of each client served and ensures for the proper delivery of services to all clients in need. If you wish to know more about a day in the life at our veteran’s shelter, I invite to view an excellent feature on the Shelter that aired on the television newsmagazine show “Chronicle” and provides a wonderful view of the Shelter in action. Click the link below to access this video report.

http://www.neshv.org/va_fight_of_their_lives.html

Please see our website www.neshv.org for various ways to make a contribution. We strive to perform in such a way as to maintain your confidence and trust.

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere!

The Shelter has produced an informational / promotional video which can be accessed on the homepage. I hope that you enjoy it.


Laurence D. Fitzmaurice
President and CEO


Remembering Women - May 2007

May is the month that we recognize and remember Mothers. These can be our own Mothers as well as special women relatives and friends who have provided nurturing and support in many ways to us.

Here at the New England Shelter for Homeless Veterans, we also recognize and are grateful for the efforts of other women. These include the Gold Star Mothers who faithfully support our activities and clients, our women clients who live in the newly refurbished Women's Residence, as well as our many women professional staff members.

This month we highlight with pictures a few more of the women who have not yet been featured in previous editions. One particular group, which is very important for us to remember, are the dedicated nurses who take care of our veterans immediate health needs. Through collaboration with Boston Healthcare from the Homeless Program (BHCHP) which provides the licensed clinical staff to oversee and manage our Veterans Health Center, our veterans are fortunate to have such a dedicated and caring staff of nurses as these. It is my pleasure to introduce the nurses from our Health Center.

Ann Camelio is the Nurse Manager who along with Maria Paige, are the registered staff nurses from the BHCHP in our onsite clinic. Tai Tran is the Medical Assistant. Jeanne Kinsella manages our grant-funded Senior Services program. Together, with the medical doctors also from BHCHP, they each provide for the immediate health needs of the hundreds of veterans served annually at NESHV.

Please see our website www.neshv.org for various ways to make a contribution. We strive to perform in such a way as to maintain your confidence and trust.

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, Keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere !

The Shelter has produced an informational / promotional video which can be accessed on the homepage. I hope that you enjoy it.


Laurence D. Fitzmaurice
President and CEO


From the CEO


April 2007

SPRING INTO ACTION

April brings traditional festivities to the Massachusetts springtime. The nicer weather gets us all thinking about our own marathon here at NESHV. The three-month course to the end of our fiscal year in June. We are on the track and breathing hard as we head to the Newton hills. Staff and clients are all trying to stay focused on our goals and to a successful completion of our journeys.

Over the past several months, the excellent staff members we have onboard here have been highlighted in these CEO letters and are archived on the website. For April, we take a closer look at the people behind the people - those who provide our links to staffing, government and community affairs, and help to manage the flow of action here at NESHV.

 




HUMAN RESOURCES
The programs and services at NESHV spring into action under the excellent guidance provided by our Human Resource team, Jean Muller, Leslie Tillotson, and Nicole Balkissoon.

Jean and Leslie co-direct the office and provide leadership for all HR matters including employee relations, organization development, and training, which are all coordinated by them for the benefit of the entire team that serves our veterans. Nicole, our HR Administrator, administers the Shelter's benefits programs and handles the day-to-day issues relating to employment, hiring and payroll.


 


Jean Muller and Leslie Tillotson - Jean and Leslie joined the Shelter in 2004 and provide on-site, part-time direction of all matters relating to Human Resources. Jean and Leslie consult to numerous companies in this capacity, both in the non-profit and private sector. Prior to consulting, they both held senior management positions in Human Resources; Jean for Blue Cross/Blue Shield of MA and Leslie for Cybertrust Solutions, a subsidiary of GTE. Jean holds a BS degree from Northeastern University and Leslie received her BA from Colgate University.





Nicole Balkissoon, Payroll and Disbursement Manager - Nicole is responsible for accurate and timely processing of disbursements and payroll and administers employee benefit plans and new employee processing. She has 10 years experience in human resource administration, payroll, and office management in various office settings. Nicole is currently attending Salem State College studying for her bachelor's degree with a major in accounting and upon graduation plans to become a certified public accountant. Nicole became affiliated with the shelter in 2000 working as a call center representative and is thankful for a second opportunity to be a part of an organization that has such a meaningful mission.




GOVERNMENT RELATIONS
Peter McCarthy is our liaison with the federal, state and local echelons of government. Peter served in the US Marines and has been with NESHV for close to a decade. Peter's function is to assist NESHV in securing the necessary resources from governmental agencies that provide ongoing programs and services for our veterans. A lifelong resident of Peabody, Peter served in the Massachusetts House of Representatives for 10 years. He also formerly served state government as the Undersecretary of Health and Human Services, Assistant Commissioner of Social Services and was also the Governor's Legislative Secretary. Peter was educated at a number of Boston-area colleges and received his Master's degree from Boston University and his undergraduate degree from Suffolk University. Peter also holds a graduate certificate from Harvard University’s John F. Kennedy School of Government.




 

COMMUNITY AFFAIRS
Providing the link to our community affairs initiatives, Stephen Cunniff directs our vibrant volunteer service program. Together with our annual holiday "Adopt-A-Vet" program, Stephen manages the several other in-house events that occur throughout the year. Stephen also serves as the managing editor of the website you are viewing and is responsible for the content and photos that you see present on the site. Stephen is also a contributing editor for our quarterly print newsletter "The Briefing", and assists in coordinating media and public relations initiatives for the Shelter. A graduate of Bentley College, Stephen earned his BS degree in Marketing Management. He joined NESHV in 2003.






EXECUTIVE OFFICE
Danielle Arenda is the gateway to our Executive Office, serving the President and CEO, Larry Fitzmaurice, as his Executive Assistant. Danielle joined NESHV in 2005 and is often the first person to greet guests visiting our office and provides a vital link to the community by fielding phone calls, managing schedules and coordinating correspondence. Danielle also provides administrative support for each of the Vice Presidents of the Shelter. Danielle received her degree in Political Science from Mass Bay Community College.


Please see our website www.neshv.org for various ways to make a contribution. We strive to perform in such a way as to maintain your confidence and trust.

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, Keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere !

The Shelter has produced an informational / promotional video which can be accessed here. I hope that you enjoy it.


Laurence D. Fitzmaurice
President and CEO




March 2007

MARCH MADNESS ……………

Fortunately for us at The New England Shelter for Homeless Veterans, this month's madness only applies to basketball playoffs and not to our situation here.

Our financial situation continues to be stable and we are managing to our budget. New windows are being installed on the ninth floor, which will complete the environmental integrity of our building envelope. This was possible through a grant and we expect to see energy savings as a result.

Our women's' residence has been totally refurbished providing very pleasant living quarters. New tiling and fixtures in the third floor men's client bathroom should also be well received.

The Tri-Town Rotarians, together with Peoples Federal Savings Bank, generously donated a new refrigerated cube truck at our February Town Meeting. The City of Boston Police donated a late model van, which will replace our aged red van. We are very grateful to them all.

This month we continue to spotlight areas of the shelter, as we have in recent months. (Prior month's letters are archived if you have missed our earlier department spotlights). For March, the Finance Department will be our focus under the able leadership of Kevin Ward, our Vice President and Chief Financial Officer.


Vice President of Finance & CFO




    Kevin Ward, Vice President of Finance and CFO - Kevin joined the Shelter in 2003 and oversees the Accounting, Budgeting, Strategic Planning, Information Technology, Grants and Contracts, and Treasury functions at the Shelter. Previously, Kevin spent over 20 years in Senior and Executive Management positions at Healthcare institutions including Boston Medical Center, St. Elizabeth's Medical Center, and Hebrew Rehabilitation for the Aged. Kevin received a B.S. in Business Administration with a concentration in Accounting, is a Fellow in the Health Care Financial Management Association, a Certified Manager in Patient Accounts and has successfully completed his CPA exam.



Finance Department




    Richard Farese, Controller - Richard is supervisor of the accounting office with a staff of 3. He is responsible for the supervision of payroll, accounts payable, grant billing, client billing, general ledger accounting, financial statement preparation, financial reporting, and special projects and analyses. Richard is a graduate of Bentley College and has a Bachelor of Science degree with a major in accounting. He has over 20 years of accounting supervisory experience in the real estate, health care, and technology industries with more than 10 of those years in a not-for-profit setting. In his spare time Richard enjoys music, reading, guitar and exercise.





    John F. DeMarco, Manager of Grants/Contract Billing - Responsible for accurate and timely processing of invoices for all grants and contracts for NECHV including Federal, State and City entities. John's job functions also include follow-up and collection of accounts receivable, maintaining a detailed aging of accounts receivable, cash balance reporting, serving as a fiscal point of contact for program managers, grant contact person for individuals outside the shelter, and back-up for Payroll and Disbursement Manager. John spent four years in the U.S. Air Force (one year in Vietnam) after which he worked over 20 years for The Army as a DOD civilian. He started at the Shelter in Oct 1994 and is in his 13th year at Court Street. He finds it one of the most rewarding jobs he has ever held. He is also a great advocate of the Veteran Helping Veteran program.






    Nicole Balkissoon, Payroll and Disbursement Manager - Nicole is responsible for accurate and timely processing of disbursements and payroll and administers employee benefit plans and new employee processing. She has 10 years experience in human resource administration, payroll, and office management in various office settings. Nicole is currently attending Salem State College studying for her bachelor's degree with a major in accounting and upon graduation plans to become a certified public accountant. Nicole became affiliated with the shelter in 2000 working as a call center representative and is thankful for a second opportunity to be a part of an organization that has such a meaningful mission.





    Smilja Filipovic, Accounting Specialist - Smilja is a new and welcome member in the Finance Department. Her responsibilities include billing, recording, collections, and cash receipts posting for the Client Program Fees billing program, full cycle for the NECHV Accounts Payable, general cash receipts posting for NECHV, and also assisting in the processing of the bi-weekly payroll for NECHV. Smilja has over 15 years of accounting experience, including some from the different countries she has worked in such as Germany, Austria, and Bosnia/Hertzegovina. Smilja is a graduate of the School of Special Training in Bosnia/Herzegovina with a concentration in Commercial Economics and Trade, and has completed the Office Skills Training Program at Boston's Jewish Vocational Service Training Center. Aside from her native Serbo-Croatian, she is fluent in German and English.



Information Technology (IT) Department





    Mark Davidson, Director of IT - Marks is responsible for managing the IT function throughout the entire Shelter. He manages a staff of 2, plans and implements new technologies for the Shelter to ensure the needs of the organization are always met. In addition his department supports, repairs, designs and installs computer and network hardware and software. Mark has an over 20 years of IT experience with a variety of companies including Blue Cross/Blue Shield of MA, Fidelity Investments, Verizon and Federal Aeration Administration. Mark graduated from the University of Buffalo








    Rozanne Ashby, Database Designer/Analyst - Rozanne's has been an employee of the Shelter for over 7 years. She's primarily responsible for the design, upgrade and maintenance of the Shelters extensive in-house databases. She works closely with staff in order to provide data analyses and reporting for grant requirements and planning of the Shelter's current and future needs.







    Anthony LoRusso, IT Support Engineer - Tony maintains, repairs, upgrades, designs and supports all aspects of the shelter's computers, software, e-mail system, servers, network and database. He provides user support and training for the Shelter's staff and management. Tony works with the Director of IT in the planning and implementation of future technologies. He has over15 years of experience in the field of information technology and has a Masters Degree in Business Administration.



Grants and Contracts





    Karen Friedland, Manager of Grants & Contracts - Karen joined the Shelter in 2005 and oversees the management of the Shelter's federal, state and city contracts, including monthly, quarterly and yearly grants reporting. She also coordinates foundation grant writing and reporting for the Shelter, and has oversight of the Shelter's extensive client database, which was recently re-designed to better measure program outcomes. Karen is a graduate of Kenyon College, and the daughter of a U.S. Foreign Service Officer.



Please see our website www.neshv.org for various ways to make a contribution. We strive to perform in such a way as to maintain your confidence and trust.

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, Keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere !

The Shelter has produced an informational / promotional video which can be accessed here. I hope that you enjoy it.


Laurence D. Fitzmaurice
President and CEO



From the CEO

February 2007

THE SHADOW OF PUNXSUTAWNEY PHIL ............

Tradition has it that if Phil sees his shadow on Groundhog Day, we are in for six more weeks of winter.

We here at Court Street prefer not to live in the shadows but, rather, seek to move ever onward towards providing the best in transitional and emergency shelter to our clients. Our programs treat the whole person … providing shelter, food and medical services and also supportive clinical and educational services that provide tools for independent jobs and housing.

We are a CENTER for the strengthening of our clients in every respect and truly a GATEWAY for their return to independent, responsible living.

The Backbone of Our Organization
One of the toughest assignments at the Shelter is providing for the daily needs of the veterans we serve. Enforcing the rules. Maintaining order and discipline. Providing three full meals each and every day. Ensuring the supply of clean linens, clothing and toiletries and supplying for the needs of each veteran we serve, is indeed a most demanding and daunting task. Those who visit us often remark at how impeccably clean, efficient and orderly the facility appears, thanks in great part to the team responsible for the continual upkeep, safety, security, maintenance, housekeeping, food service delivery and supplies that the Shelter provides to the 1,000+ veterans served annually at our facility on Court Street in the heart of Downtown Boston.

Our Facilities and Operations Department, under the leadership of Vice President Vincent Maloney, is the Backbone of our operation. Let me introduce you to the foot soldiers of the Shelter, those responsible for maintaining the highest standard of service delivery 24 hours a day, 365 days a year, ensuring for the safety, comfort and well-being of our clients and our staff.


(From Left to Right) Ed Turk, Director of Food Service; Bob Hanafin, Director of Operations; Vinnie Maloney, Vice President of Facilities and Operations; Al Bitzer, Director of Materials Management; Jim Travers, Director of Engineering



Vinnie Maloney, Vice President of Facilities & Operations
The Shelter operates with the strong support of our facilities and operations team, led by Vinnie Maloney, our Vice President of Facilities and Operations. Vinnie is a retired U.S. Army veteran of 23 years and the former Director/Chief of Safety, Security and Transportation at Saints Memorial Medical Center in Lowell, MA. Vinnie also served as the Local Census Office Manager for Census, 2000 in Middlesex County.

With a staff of 45, he oversees the Operations, Facilities, Housekeeping, Security, Food Service and Supplies departments. Reporting to Vinnie are four Directors, each of whom are responsible for safety, security, and upkeep of our facility, the preparations of our food service delivery and maintaining all the supplies for the veterans served at our facility.

Jim Travers, Director of Engineering
Jim Travers first entered the Shelter in 1996 seeking services after a personal crisis left him bankrupt. Jim says that "the Shelter saved my life." A 6-year Army vet, Jim worked in the maintenance field for 40 years, 27 of those as a Maintenance Manager. Today, Jim serves as the Director of Engineering, making sure that our facility receives its proper care and attention in maintaining the daily needs of our 152,000 square foot facility with his crew of maintenance and housekeeping engineers.


Al Bitzer, Director of Materials Management
Al Bitzer served in the Air Force during Vietnam (1969-70) and first entered the Shelter in 1992 as a client. During that time, Al began his employment here working in our kitchen as a cook, and then eventually ran our kitchen. Three years later, he took over the Supply Department and today is our Director of Materials Management, responsible for all the in-kind donations that are contributed to support the ongoing needs of our veterans. Al and his team keep the shelter stocked with all the goods and supplies needed to operate and provide free donated clothing to all the clients we serve.


Robert Hanafin, Sr., Director of Operations, Security and SRO's
Bob Hanafin is retired United States Navy Submarine Chief. Bob serves as the Director of Operations, Security and SRO's. After retiring from the Navy, he managed several private security companies in the greater Boston area. For the last six years, Bob has directed the Shelter's largest department, Operations and Security and has significantly improved the Shelter's physical security as well as personally creating a comprehensive Operational Procedure Manual. His highly trained Staff keeps the Shelter running smoothly around the clock 365 days a year. Bob is also the Property Manager of the Congressman John J. Moakley Veterans Quarters, our 59 Single Room Occupancy apartments located on the fifth through eighth floors of the facility.


Ed Turk, Director of Food Service
Ed Turk brings over 38 years of experience in the food service industry and has served for the last 13 years as our Director of Food Service. Ed is also the Culinary Arts Instructor in our Veterans Training School, helping to prepare our clients for careers in the food service industry. Ed is a 25-year veteran in the U.S. Army, assisting Garrison dining facilities as a Food Service Advisor. Ed retired as a Chief Warrant Officer after having served in both Vietnam and Desert Storm. Ed and his team prepare over 200,000 meals at the Shelter annually, serving 3 meals per day, 365 days per year.

Members of the Facilities and Operations Team

Please see our website www.neshv.org for various ways to make a contribution. We strive to perform in such a way as to maintain your confidence and trust.

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and our generous benefactors. And, to our respected clients, Keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere !

The Shelter has produced an informational / promotional video which can be accessed on this webpage. I hope that you enjoy it.


Laurence D. Fitzmaurice
President and CEO



January 2007

2007 ANOTHER YEAR … ANOTHER OPPORTUNITY !!


Best wishes to all for a happy and healthy New Year !

The turning of the calendar page is a good reminder to us all that we can renew our resolve for personal growth and think about areas for personal improvement as well as improvement to our corporate mission here at the New England Shelter for Homeless Veterans.

Much has been accomplished since our beginning in 1988. From the vision of the original founders, through rough waters and smooth, an organization has matured and now stands ready to create and take advantage of New Opportunities over the next year.

It was with a lot of hard work and vision that we were recognized in 1991 as the 142nd Point of Light by President George H.W. Bush. This was followed in 2006 by the Shelter receiving the Freedoms Foundation highest national award, the George Washington Honor Medal.

As we move into 2007, we are eager to seek new opportunities for continued excellence in service delivery to our clients in their journey to housing independence and job fulfillment.

Our current Board of Directors is strong and, possesses the professional skills specific to crafting policy that allows me and our staff to execute our Mission, which is :

The Mission of the New England Shelter
for Homeless Veterans is to extend a
helping hand to homeless men and
women veterans who are addressing the
challenges of:

Addiction, trauma, severe and persistent mental illness, and/or unemployment

and who will commit themselves to
sobriety, non-violence, and working for
personal change.

Let me introduce you to our Board ……………………..

Joseph J. Albanese is the President & CEO of Commodore Builders. Dan Daly is the President of Daly & Company, Inc. and serves as our Chairman of the Board of Directors. Theodore J. Flynn, CAE is the Vice Chair of our Board of Directors and serves as the Secretary/Treasurer of the MA Society of CPAs, Inc. Peace A. Foxx, Jr., is a co-founder of NESHV and is an Emeritus member of the Board. Abbie K. Frost, Ph.D. is an Associate Professor at Simmons College and serves as the Chair of our Program Committee. Richard J. Lettieri, Esq. is a Partner at Ropes & Gray LLP. Jack Manning is the President of Manning Associates. Maureen R. McAllister, CPM is a Portfolio Manager for MassHousing and the Chair of our Facilities Committee. William J. Papp, Jr. is the Managing Director of Pacific Crest. Charlene F. Pontbriand is the Vice President of Philanthropy at Brockton Hospital and the Chair of our Development Committee. Michael J. Rauworth, Esq. is an Attorney, with the law firm Cetrulo & Capone LLP. Dennis F. Walsh, CPA is a Partner at KPMG, LLP and the Chair of our Audit and Nominating Committees.

Please see our website www.neshv.org for various ways to make a contribution. We strive to perform in such a way as to maintain your confidence and trust.

Thanks, as always, to our Board for their support, the Gold Star Mothers, staff, volunteers and
our generous benefactors. And, to our respected clients, Keep up the good work that you are doing and take advantage of what is offered here including the training programs. Stay strong and persevere!

The Shelter has produced an informational / promotional video which can be accessed here. I hope that you enjoy it.



Laurence D. Fitzmaurice
President and CEO